Outage in Pulsara

Delay in Pulsara Patient invites

Resolved Minor
November 23, 2022 - Started about 2 years ago - Lasted 42 minutes
Official incident page

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Outage Details

We are investigating an issue with our third-party service that delivers SMS Pulsara Patient invites. Currently, SMS invites are being delayed. Our engineering team is working on a resolution, and we will provide another update in 2 hours or as soon as more information becomes available.
Components affected
Pulsara Public API - US
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/23/2022 05:08PM

This incident has been resolved.

MONITORING about 2 years ago - at 11/23/2022 05:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 11/23/2022 04:59PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 11/23/2022 04:37PM

We are continuing to investigate this issue. While the root cause is still being determined, the Pulsara Patient app can still be downloaded directly from the Apple App Store or the Google PlayStore.

INVESTIGATING about 2 years ago - at 11/23/2022 04:28PM

We are investigating an issue with our third-party service that delivers SMS Pulsara Patient invites. Currently, SMS invites are being delayed. Our engineering team is working on a resolution, and we will provide another update in 2 hours or as soon as more information becomes available.

Latest Pulsara outages

Intermittent Push Notification Failures on Android Devices - 2 months ago
Interruption in service due to database failure - 9 months ago
On Call Calendar Integration issue - about 1 year ago
Intermittent failures with Microsoft Edge push notifications - about 1 year ago
Degraded performance with Microsoft Edge Browser Notifications - over 1 year ago

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