Outage in Pulsara

Degraded performance for customer's using browser app and Federated Authentication

Resolved Minor
August 04, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration. Our Development team is working to identify the root cause and implement a solution. If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.
Components affected
Pulsara Cloud Platform - US
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/04/2023 11:20PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 08/04/2023 09:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/04/2023 09:25PM

We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration.

Our Development team is working to identify the root cause and implement a solution.

If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.

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