Outage in PureSocial

Some disruptions to WhatsApp API Messaging Service

Resolved Minor

January 20, 2026 - Started 3 months ago - Lasted about 11 hours
Official incident page

Incident Report

Despite 360Dialog indicating on their status page that the issue has been mitigated, we are still observing the reported behavior. At this time, the incident has not been fully resolved and the issue persists. We will remain under active monitoring and continue tracking the situation until full service stability is confirmed. Any relevant updates will be communicated accordingly. You can check the official 360Dialog status: https://status.360dialog.com/cmkml9hhl000x55k50jjp4rkb

Trusted by 1000+ teams

Need to monitor PureSocial outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/21/2026 03:24AM

January 20, 2026 at 3:27 PM
Meta has applied a fix. We'll monitor it closely.

A public RCA will be published on this status page as soon as all details are made available by Meta.
https://status.360dialog.com/

MONITORING 3 months ago - at 01/20/2026 04:39PM

Despite 360Dialog indicating on their status page that the issue has been mitigated, we are still observing the reported behavior.

At this time, the incident has not been fully resolved and the issue persists. We will remain under active monitoring and continue tracking the situation until full service stability is confirmed.

Any relevant updates will be communicated accordingly.

You can check the official 360Dialog status: https://status.360dialog.com/cmkml9hhl000x55k50jjp4rkb

Latest PureSocial outages

254 Interaction Processing Delays - 15 days ago

Interaction Processing Delay - 21 days ago

Some disruptions to WhatsApp API Messaging Service - 3 months ago

Outbound Message Delivery Failure Due to Unannounced Genesys Cloud Change in SAE1 - 4 months ago

Delay in application message delivery - 12 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook