Outage in PureSocial

Some disruptions to WhatsApp API Messaging Service

Resolved Minor

January 20, 2026 - Started about 1 month ago - Lasted about 11 hours
Official incident page

Incident Report

Despite 360Dialog indicating on their status page that the issue has been mitigated, we are still observing the reported behavior. At this time, the incident has not been fully resolved and the issue persists. We will remain under active monitoring and continue tracking the situation until full service stability is confirmed. Any relevant updates will be communicated accordingly. You can check the official 360Dialog status: https://status.360dialog.com/cmkml9hhl000x55k50jjp4rkb

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/21/2026 03:24AM

January 20, 2026 at 3:27 PM
Meta has applied a fix. We'll monitor it closely.

A public RCA will be published on this status page as soon as all details are made available by Meta.
https://status.360dialog.com/

MONITORING about 1 month ago - at 01/20/2026 04:39PM

Despite 360Dialog indicating on their status page that the issue has been mitigated, we are still observing the reported behavior.

At this time, the incident has not been fully resolved and the issue persists. We will remain under active monitoring and continue tracking the situation until full service stability is confirmed.

Any relevant updates will be communicated accordingly.

You can check the official 360Dialog status: https://status.360dialog.com/cmkml9hhl000x55k50jjp4rkb

Latest PureSocial outages

Some disruptions to WhatsApp API Messaging Service - about 1 month ago

Outbound Message Delivery Failure Due to Unannounced Genesys Cloud Change in SAE1 - 3 months ago

Delay in application message delivery - 10 months ago

Error: Delay in application message delivery - 12 months ago

Some disruptions to Cloud API messaging - about 1 year ago

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