Outage in PureSocial
Issue with X Direct Messages
Resolved MinorIncident Report
We are currently experiencing an issue where some X direct messages are not reaching PureSocial/Genesys. This behavior does not appear to affect all accounts.
Based on checks performed so far, the root cause may be related to the X platform.
The matter is still under investigation, and we will keep you updated on any relevant developments.
Components affected
PureSocial Twitter ChannelTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/26/2026 01:52PM
X informed us that they identified an error in a configuration applied to the PureSocial account; this error generated HTTP 503 responses during direct message (DM) queries and affected message delivery.
According to the information provided by X, the issue occurred between August 21, 2026, at 23:04 UTC and August 24, 2026, at 16:08 UTC, at which point the necessary correction was made.
The configuration has now been corrected by X.
MONITORING
12 days ago - at 08/24/2026 11:36PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 08/24/2026 11:35PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 08/24/2026 11:23PM
; X implemented a fix to resolve the issue,
INVESTIGATING
13 days ago - at 08/23/2026 06:07PM
We are currently experiencing an issue where some X direct messages are not reaching PureSocial/Genesys. This behavior does not appear to affect all accounts.
Based on checks performed so far, the root cause may be related to the X platform.
The matter is still under investigation, and we will keep you updated on any relevant developments.
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