Outage in PureSocial
Interaction Processing Delay
Resolved MinorIncident Report
We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.
Components affected
PureSocial WhatsApp Meta Channel PureSocial WhatsApp Sunshine Conversations Channel PureSocial WhatsApp 360 Dialog ChannelTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/27/2026 04:29PM
The incident was caused by multiple processes running simultaneously on the same element, which caused congestion in the system.
Operational adjustments will be made to reduce the accumulated load and normalize the process flow.
These actions will gradually stabilize the platform
MONITORING
about 1 month ago - at 03/24/2026 09:28PM
Some actions will be applied and the processing of messages has been normalized, but the cause is still being investigated
INVESTIGATING
about 1 month ago - at 03/24/2026 07:44PM
We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.
Latest PureSocial outages
254 Interaction Processing Delays - about 1 month ago
Some disruptions to WhatsApp API Messaging Service - 3 months ago
Some disruptions to WhatsApp API Messaging Service - 3 months ago
Delay in application message delivery - about 1 year ago
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