Outage in PureSocial

Interaction Processing Delay

Resolved Minor

March 24, 2026 - Started 21 days ago - Lasted 3 days
Official incident page

Incident Report

We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.

Components affected

PureSocial WhatsApp Meta Channel PureSocial WhatsApp Sunshine Conversations Channel PureSocial WhatsApp 360 Dialog Channel

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 03/27/2026 04:29PM

The incident was caused by multiple processes running simultaneously on the same element, which caused congestion in the system.
Operational adjustments will be made to reduce the accumulated load and normalize the process flow.
These actions will gradually stabilize the platform

MONITORING 21 days ago - at 03/24/2026 09:28PM

Some actions will be applied and the processing of messages has been normalized, but the cause is still being investigated

INVESTIGATING 21 days ago - at 03/24/2026 07:44PM

We are reporting a delay in the processing of some interactions. We are working to determine the cause and resolve this issue as soon as possible.

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