Outage in PureSocial
254 Interaction Processing Delays
Resolved MinorIncident Report
Delays were detected in the processing of some WhatsApp interactions.
The development team is working to determine the cause and resolve this issue as soon as possible.
Components affected
PureSocial WhatsApp Meta Channel PureSocial WhatsApp Sunshine Conversations Channel PureSocial WhatsApp 360 Dialog ChannelTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/12/2026 01:58AM
The incident has been resolved.
The root cause was identified as contention caused by concurrent write operations on the same document, triggered by multiple simultaneous update operations.
On March 31, changes were implemented to the data model structure with the aim of improving consistency and preventing this type of concurrency conflict in the future.
MONITORING
14 days ago - at 03/31/2026 04:55PM
Se aplicaron medidas de contención de manera oportuna y, desde entonces, el servicio ha operado con normalidad. Asimismo, se ha identificado la causa raíz del incidente y se tiene previsto implementar un cambio correctivo orientado a eliminar dicha causa y prevenir su recurrencia.
INVESTIGATING
15 days ago - at 03/30/2026 04:51PM
We are continuing to investigate this issue.
INVESTIGATING
15 days ago - at 03/30/2026 04:10PM
Delays were detected in the processing of some WhatsApp interactions.
The development team is working to determine the cause and resolve this issue as soon as possible.
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