Outage in Pusher

US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

Resolved Minor
December 01, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/01/2023 09:20PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/01/2023 08:53PM

The fix has been implemented and latency has improved.

IDENTIFIED about 2 years ago - at 12/01/2023 08:46PM

The team has identified the cause of the latency and are actively working to resolve the high latency issues.

INVESTIGATING about 2 years ago - at 12/01/2023 08:31PM

We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.

Latest Pusher outages

Elevated API Errors in AP4 Cluster - about 2 months ago
US3 cluster - major outage - about 2 months ago
MT1 cluster - increased latency - about 2 months ago
Pusher Beams degradation - about 2 months ago

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