Outage in Pusher

Experiencing Degraded Performance in EU clusters for Pusher Channels

Resolved Minor
May 20, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced. Affected Product: Pusher Channels Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.
Components affected
Pusher Channels .js CDN

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/20/2024 10:09AM

This incident has been resolved.

MONITORING over 1 year ago - at 05/20/2024 10:07AM

Resolved. Monitoring the system.

IDENTIFIED over 1 year ago - at 05/20/2024 09:01AM

Issue identified and being fixed.

INVESTIGATING over 1 year ago - at 05/20/2024 08:42AM

Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced.

Affected Product: Pusher Channels

Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

Latest Pusher outages

AP1 cluster - Socket connection failures - about 2 months ago
Elevated API Errors in AP4 Cluster - about 2 months ago
US3 cluster - major outage - about 2 months ago
MT1 cluster - increased latency - about 2 months ago
Pusher Beams degradation - about 2 months ago

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