Outage in Pusher

Experiencing Degraded Performance in EU clusters for Pusher Channels

Resolved Minor

May 20, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced. Affected Product: Pusher Channels Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

Components affected

Pusher Channels .js CDN

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/20/2024 10:09AM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/20/2024 10:07AM

Resolved. Monitoring the system.

IDENTIFIED almost 2 years ago - at 05/20/2024 09:01AM

Issue identified and being fixed.

INVESTIGATING almost 2 years ago - at 05/20/2024 08:42AM

Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced.

Affected Product: Pusher Channels

Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

Latest Pusher outages

Intermittent API errors in US2 cluster - about 1 month ago

Cluster SA1: Delayed Channels webhook delivery on SA1 cluster - about 1 month ago

Increased error rate on the US2 cluster - 3 months ago

Errors increase for API in cluster us3 - 3 months ago

Increased error rate on the US2 cluster impacting presence events - 4 months ago

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