Outage in Pusher

We are experiencing a major outage in our US2 cluster

Resolved Major
September 08, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

Need to monitor Pusher outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Pusher, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating what is causing the issue to our US cluster.
Components affected
Pusher Channels REST API Pusher Channels WebSocket client API Pusher Channels presence channels Pusher Channels Webhooks
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/08/2024 11:06PM

This incident has been resolved.

MONITORING 3 months ago - at 09/08/2024 11:05PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 09/08/2024 10:21PM

A fix has been implemented, and we are monitoring the results. WebSocket connections should now be functional.

MONITORING 3 months ago - at 09/08/2024 10:19PM

The team has been able to identify the issue and push a fix. We are seeing a full recovery of the services. We will continue to monitor.

INVESTIGATING 3 months ago - at 09/08/2024 09:19PM

Our team is still investigating the issue within our infrastructure that is preventing us from adding WebSocket capacity to the US2 cluster. This issue is specifically impacting our WebSocket deployments.
The majority of clients are currently unable to connect using WebSocket. However fallback mechanisms (SockJS, HTTP streaming, and HTTP polling) are available for connection if they are not disabled in your configuration.

INVESTIGATING 3 months ago - at 09/08/2024 07:31PM

We are escalating the current issue from a partial outage to a major outage. The majority of traffic in the US2 cluster is currently affected. Our team is fully engaged and working to resolve the issue.

INVESTIGATING 3 months ago - at 09/08/2024 06:00PM

We are investigating what is causing the issue to our US cluster.

Latest Pusher outages

Users unable to Log In using Google Login - 12 days ago
Some customers are unable to downgrade their account - about 2 months ago
Increased latency on MT1 - 3 months ago
Inaccurate Account Usage Warnings Reported - 4 months ago
Statistics Aggregation delayed - 5 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE