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Outage in Pusher

MT1 cluster - increased latency and webhook delivery failures

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our cloud provider is currently experiencing an incident that's causing increased latency and webhook delivery failures. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
Components affected
Pusher Channels Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 12:57PM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 10:17AM

Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes.

MONITORING 3 months ago - at 10/20/2025 09:33AM

The impact on our services is decreasing and we have not observed any additional issues with other services. We continue to monitor the situation closely.

INVESTIGATING 3 months ago - at 10/20/2025 08:10AM

Our cloud provider is currently experiencing an incident that's causing increased latency and webhook delivery failures. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.

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