Puzzel Case Management Incident

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.

Customers may be experiencing issues accessing Puzzel Case Management.

Our Operations team are currently investigating this issue as a priority.

Updates will be provided every 60 minutes until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are continuing to investigate the incident affecting Puzzel Case Management.
Our testing and customer feedback shows that customers are now able to login again. However, customers may still experience intermittent connectivity issues (i.e. 504 errors) until the root cause is identified and resolved.

Updates will be provided every 60 minutes or sooner until the incident is resolved. We apologise for the potential impact of this incident on you and your business

Puzzel engineers are continuing to investigate the incident affecting Puzzel Case Management. While we are still working to identify the root cause, our monitoring shows that stability is improving, and customers hosted on AWS appear to have stable connectivity.

Updates will be provided every 60 minutes or sooner until the incident is resolved. We apologise for the potential impact of this incident on you and your business