Outage in Pylon
Delays in scheduled event processing
Resolved Minor
May 26, 2026 - Started 13 days ago
- Lasted 38 minutes
Incident Report
Summary AI Generated
Pylon experienced a 38-minute incident where scheduled events including time delay triggers, scheduled messages and broadcasts, and warehouse sync were delayed in processing. The engineering team identified the root cause and deployed a fix, with queued events resuming normal processing. No data loss occurred during the incident, and all delayed events were processed once the underlying issue was resolved.
Our engineering team is investigating an issue causing delays in processing some events within Pylon. We will post updates here and update impacted components as we have more information. Please reach out to Pylon support with any questions.
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Latest Updates ( sorted recent to last )
MONITORING
13 days ago - at 05/26/2026 06:32PM
Our engineering team has rolled out a fix, we are seeing queued events processing and we are monitoring. We will post another update here once we have confirmed this has been fully resolved. Please reach out to Pylon support with any questions.
IDENTIFIED
13 days ago - at 05/26/2026 06:16PM
Our engineering team has identified the underlying cause and is working on a fix. This is affecting scheduled events (e.g. time delay triggers, scheduled messages and broadcasts, warehouse sync, etc.) and we do not anticipate any data loss as a result of this. Once the underlying issue is addressed, scheduled events will be processed. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
INVESTIGATING
13 days ago - at 05/26/2026 06:07PM
Our engineering team is investigating an issue causing delays in processing some events within Pylon. We will post updates here and update impacted components as we have more information. Please reach out to Pylon support with any questions.
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