SMS Problems

We have been advised that our limits have now been adjusted to a higher amount which will ensure that there is little to no interruption to your day. We will continue to monitor the traffic throughout the day to ensure that we do not foresee any additional information once we have completed the monitoring of the service, we will consider the issue resolved and will provide the postmortem. Thank You again for your patience while we worked to rectify this issue.

We have been informed that T-Mobile has started limiting the number of outbound messages to consumers (this will also impact Sprint and Metro PCS. We are currently working on increasing that limit with our provider Twilio. Until this happens, you may have intermittent issues with SMS for any T-Mobile, Sprint, and MetroPCS customers. All Verizon and AT&T customers are not impacted. We will continue to provide additional updates as they become available.

We believe the issue that was impacting SMS for Tmobile users is now resolved. However, we will continue to monitor the issue throughout the day to ensure that there are no additional problems.

We have isolated the issue with SMS to be with T-Mobile and Sprint and continue to work with our provider to resolve the issue. We will continue to provide updates as they are available.

We are continuing to monitor the intermittent SMS issues and will provide additional updates as they become available.

We are currently investigating an issue that may be causing intermittent problems preventing customers from sending SMS commands such as status updates or leaving the queue. We will continue to provide updates as they are available as we work with our provider to resolve the problem.