Outage in QLess
Multiple Production Problems
Resolved MinorIncident Report
We are currently investigating multiple production issues that are occurring today.
Issues under investigation:
Dashboard is not consistently refreshing with live data.
A holiday scheduled from the calendar is not correctly closing queues.
Kiosk is not printing tickets properly.
Queue not clearing at the end of the day. This has been addressed and will work from tomorrow.
In a rare case, service cannot be stopped once started.
In a rare case, there is an issue entering consumers via Kiosk.
An accessibility widget was mistakenly added to CEC. This has been removed.
We will work to have issues resolved as quickly as possible and provide updates as they are available.
Components affected
QLess NA2 QLess AU1 QLess CA1 QLess NA1 QLess NA3 QLess NA4 QLess US QLess US1 QLess US2 QLess NA6Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 08/17/2022 02:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 08/16/2022 11:55PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 3 years ago - at 08/16/2022 11:29PM
We have identified and applied a resolution to the majority of issues that have been reported and will continue to roll out the resolution to all remaining server environments during your next scheduled maintenance window.
We will continue to monitor all reported issues post-roll-out in order to ensure platform and service integrity.
INVESTIGATING
over 3 years ago - at 08/16/2022 05:51PM
We are currently investigating multiple production issues that are occurring today.
Issues under investigation:
Dashboard is not consistently refreshing with live data.
A holiday scheduled from the calendar is not correctly closing queues.
Kiosk is not printing tickets properly.
Queue not clearing at the end of the day. This has been addressed and will work from tomorrow.
In a rare case, service cannot be stopped once started.
In a rare case, there is an issue entering consumers via Kiosk.
An accessibility widget was mistakenly added to CEC. This has been removed.
We will work to have issues resolved as quickly as possible and provide updates as they are available.
Latest QLess outages
Scheduled Maintenance US2 - 2 months ago
Email requests in Support - 2 months ago
Server Outage - 7 months ago
NA4 Currently Unavailable - about 1 year ago
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