Outage in Qonversion

Issue with API

Resolved Major
September 07, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently looking into the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/08/2025 12:39PM

The incident has been fully resolved. Over the past 12 hours, we have been monitoring our infrastructure and transitioning back from our backup backend solution (Aegis). Our team is currently restoring data for some previous purchases.

All services are operating normally.

IDENTIFIED 2 months ago - at 09/08/2025 07:04AM

We continue switching from backup backend to the main and merging historical events.

In addition to previous, the following API endpoints works fine now:
- `identity` (SDK identify()),
- `init` (SDK inits),
- GET `entitlements` (SDK method checkEntitlements), POST `entitlements`.

IDENTIFIED 2 months ago - at 09/08/2025 12:01AM

The main issue was resolved at approximately 16:30 UTC on September 7th. Earlier we entered incident mode and switched to the backup backend. We are now merging historical events stage.

At approximately 19:30 UTC, we resumed the delivery of delayed purchase events. Normal processing was fully restored by 21:00 UTC. The endpoints `users`, `purchases`, and `restores` are functioning well for now. The remaining endpoints are still operating through the backup backend and will be merged later.

IDENTIFIED 2 months ago - at 09/07/2025 04:59PM

We have fixed the main issue and are currently testing it.
We are working on switching back from the reserve backend solution to the main one.

IDENTIFIED 2 months ago - at 09/07/2025 03:42PM

We located the main issue, it is connected with one of our cloud providers.
We're preparing the workaround.

IDENTIFIED 2 months ago - at 09/07/2025 02:53PM

We're still on fixing the main issue.

IDENTIFIED 2 months ago - at 09/07/2025 01:37PM

We switched our backend to the reserved backend solution, we're answering codes 200 for most of our API endpoints (public and SDK).
These requests will be processed as it should be later.
We confirmed the main issue, and we're on the way to fixing it.

IDENTIFIED 2 months ago - at 09/07/2025 12:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 09/07/2025 11:20AM

We're experiencing an elevated level of API errors and are currently looking into the issue.

Latest Qonversion outages

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Issue with API - 10 days ago
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Identified - about 2 months ago
Charts data delayed - 2 months ago

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