Outage in QuadraNet

Chicago Network Stability

Resolved Minor
May 18, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring has detected network stability issues causing partial packet loss across certain sections of our Chicago network. Our network engineers already investigating the anomaly and further updates shall follow.
Components affected
QuadraNet ORD-CH3
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/18/2023 10:28AM

Issue: Partial packet loss in Chicago

Date: 2023-05-18
Time: 10:00 PM - 3:15 AM PST
Total Impact: 5h:15 minutes

Root Cause: Distributed Denial of Service (DDoS) attack

Course of Action: Mitigated the DDoS attack.

Action Plan: An internal meeting will be held between network engineers and the facility CTO to discuss the impact of the DDoS attack and enhance the mitigation process to minimize future impacts.

Thank you for your patience during this time. We appreciate your business.
If you have any questions or concerns, please do not hesitate to contact us.

INVESTIGATING over 1 year ago - at 05/18/2023 07:37AM

Our network team is still working on resolving the partial packet loss issue.

More updates to follow.

Thank you.

INVESTIGATING over 1 year ago - at 05/18/2023 05:20AM

Our monitoring has detected network stability issues causing partial packet loss across certain sections of our Chicago network.

Our network engineers already investigating the anomaly and further updates shall follow.

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