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Outage in Qualtrics

Email distribution issues in the European region, Western US region, and Canadian region

Resolved Minor
June 08, 2025 - Started 11 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating an issue with email distributions in the European region, Western US region, and Canadian region. Some email distributions are experiencing increased bounce rates. Impacted recipients can be found in the distribution history.
Components affected
Qualtrics Email

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/09/2025 12:42PM

The issue has been resolved.

INVESTIGATING 11 months ago - at 06/08/2025 05:47PM

We are continuing to investigate the issue. Additional impact detected in the Eastern US region.

INVESTIGATING 11 months ago - at 06/08/2025 02:14PM

We are currently investigating an issue with email distributions in the European region, Western US region, and Canadian region. Some email distributions are experiencing increased bounce rates. Impacted recipients can be found in the distribution history.

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