Outage in Qualtrics

Dashboard access and support request submission issues in multiple regions

Resolved Minor
October 20, 2025 - Started about 17 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with dashboards loading and customer support in multiple regions.
Components affected
Qualtrics Dashboards Qualtrics Live Support

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/20/2025 09:58AM

This incident has been resolved.

INVESTIGATING about 16 hours ago - at 10/20/2025 08:58AM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 10/20/2025 08:20AM

We are continuing to investigate this issue.

INVESTIGATING about 17 hours ago - at 10/20/2025 08:10AM

We are currently investigating an issue with dashboards loading and customer support in multiple regions.

Latest Qualtrics outages

Platform, Studio, and Discover connector issues in the Eastern US region - about 11 hours ago
Platform and support request submission issues in the Eastern US region - about 17 hours ago
Discover classification dataflow failures in some EU region Environments - 1 day ago
Directory Delay issues in the Canadian region - 3 days ago
Dashboard widget issues in Eastern US region - 10 days ago

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