Outage in Qualtrics

XM Directory issues in Eastern US Region

Resolved Minor
November 05, 2025 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue with the XM Directory and related workflow tasks in the Eastern US Region.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/06/2025 05:09AM

The issue has been resolved.

INVESTIGATING 10 days ago - at 11/06/2025 12:58AM

We are continuing to investigate this issue. We are also seeing impact in creating distributions via the public API.

INVESTIGATING 10 days ago - at 11/06/2025 12:49AM

We are continuing to investigate this issue. We are also seeing impact to SMS distributions.

INVESTIGATING 10 days ago - at 11/06/2025 12:30AM

We are currently investigating an issue with the XM Directory and related workflow tasks in the Eastern US Region.

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