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Outage in Qualtrics

Online Review Management issues in All Regions

Resolved Minor
March 02, 2026 - Started about 2 months ago - Lasted 17 days
Official incident page

Incident Report

Summary AI Generated

Qualtrics experienced issues with their Online Review Management system across all regions, where new reviews were being ingested normally but synchronization of updates and deletes was impaired due to problems on Google's side. The incident affected Data Processing components and lasted approximately 17 days before being resolved. The issue was identified as originating from Google's infrastructure rather than Qualtrics' own systems.

We are ingesting new reviews but synchronisation of updates and deletes is currently impaired due to issues on Google's side.
Components affected
Qualtrics Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2026 12:30PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/02/2026 07:51AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/02/2026 07:51AM

We are ingesting new reviews but synchronisation of updates and deletes is currently impaired due to issues on Google's side.

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