Outage in Qualtrics
Online Review Management issues in All Regions
Resolved MinorIncident Report
Summary AI Generated
Qualtrics experienced issues with their Online Review Management system across all regions, where new reviews were being ingested normally but synchronization of updates and deletes was impaired due to problems on Google's side. The incident affected Data Processing components and lasted approximately 17 days before being resolved. The issue was identified as originating from Google's infrastructure rather than Qualtrics' own systems.
We are ingesting new reviews but synchronisation of updates and deletes is currently impaired due to issues on Google's side.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/19/2026 12:30PM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 03/02/2026 07:51AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 03/02/2026 07:51AM
We are ingesting new reviews but synchronisation of updates and deletes is currently impaired due to issues on Google's side.
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