Qualtrics experienced latency issues with creating and updating tickets across all regions, which also affected workflows and ticket event triggers. The incident lasted 3.6 hours before being fully resolved. The service disruption impacted both the ticketing system functionality and automated workflow processes that depend on ticket events.
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The issue has been resolved.
We have identified and currently investigating an issue with triggering workflows based on ticket events in all regions.
We are currently investigating a latency with creating and updating tickets in all regions.
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