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Outage in Qualtrics

Issues in creating and updating tickets in all regions

Resolved Minor
April 28, 2026 - Started 18 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Qualtrics experienced latency issues with creating and updating tickets across all regions, which also affected workflows and ticket event triggers. The incident lasted 3.6 hours before being fully resolved. The service disruption impacted both the ticketing system functionality and automated workflow processes that depend on ticket events.

We are currently investigating a latency with creating and updating tickets in all regions.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/28/2026 04:08PM

The issue has been resolved.

INVESTIGATING 18 days ago - at 04/28/2026 02:28PM

We have identified and currently investigating an issue with triggering workflows based on ticket events in all regions.

INVESTIGATING 18 days ago - at 04/28/2026 12:36PM

We are currently investigating a latency with creating and updating tickets in all regions.

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