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Outage in Qualtrics

Salesforce Workflow Connection issues in all Regions

Resolved Minor
August 12, 2026 - Started 22 days ago - Lasted 7 days
Official incident page

Incident Report

Summary AI Generated

Qualtrics workflows connecting to Salesforce failed to authenticate across all regions due to Salesforce's enforcement of new mandatory security controls, causing connections to appear expired or invalid. The issue affected the Workflows component and lasted approximately 6.8 days. Resolution required a one-time manual re-authorization of each affected connection by refreshing the Salesforce credential or creating a new one within the impacted workflows.

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.
Components affected
Qualtrics Workflows

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/19/2026 04:30PM

This incident has been resolved.

MONITORING 22 days ago - at 08/12/2026 09:48PM

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid.

ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either:

1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or
2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.

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