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Outage in Qualtrics

Salesforce Workflow Connection issues in all Regions

Minor
August 12, 2026 - Started 2 days ago
Official incident page

Incident Report

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.
Components affected
Qualtrics Workflows

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MONITORING 2 days ago - at 08/12/2026 09:48PM

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid.

ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either:

1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or
2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.

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