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Outage in Qualtrics

Industry-wide PHP vulnerabilities (CVE-2026-109618, CVE-2026-109619)

Resolved Minor
October 21, 2026 - Started 18 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Two critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619) with known proof-of-concept exploits and active exploitation in the wild were disclosed on October 21, 2026, affecting Qualtrics' Projects infrastructure. Over an 11.3-hour response window, Qualtrics patched all affected services to the fixed PHP version and deployed additional mitigating controls. No customer data was accessed and the Qualtrics platform was not impacted.

The PHP project has announced critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619) affecting PHP. A security release addressing these issues was published today, October 21, 2026. Proof-of-concept exploits have been published, and security researchers have reported exploitation in the wild. What we're doing Our security and engineering teams are treating this as a top priority. We are rolling out the patched PHP version across the affected services in our environment, and we are monitoring for suspicious activity while updates are in progress. Customer impact At this time, we have no evidence that customer data has been accessed or that the Qualtrics platform has been affected. What you need to do No action is required from customers at this time.
Components affected
Qualtrics Projects

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 10/22/2026 02:53AM

We have patched our core services to the fixed versions released by the PHP project to address CVE-2026-109618 and CVE-2026-109619 as well as applied mitigating controls. We are continuing to monitor the situation and validating that remediation is complete.

We found no evidence that customer data was accessed or that the Qualtrics platform was affected.

IDENTIFIED 18 days ago - at 10/21/2026 06:51PM

Status: Mitigation in place, remediation in progress

Mitigations in place
Qualtrics is actively applying updates across all potentially affected infrastructure and has deployed mitigation controls. Our security operations team continues to monitor our environment for any suspicious activity. We will share further updates as additional information becomes available.

IDENTIFIED 18 days ago - at 10/21/2026 03:37PM

The PHP project has announced critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619) affecting PHP. A security release addressing these issues was published today, October 21, 2026. Proof-of-concept exploits have been published, and security researchers have reported exploitation in the wild.

What we're doing
Our security and engineering teams are treating this as a top priority. We are rolling out the patched PHP version across the affected services in our environment, and we are monitoring for suspicious activity while updates are in progress.

Customer impact
At this time, we have no evidence that customer data has been accessed or that the Qualtrics platform has been affected.

What you need to do
No action is required from customers at this time.

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