Outage in Qualtrics
Library Message Selection Issues in Emails in All Regions
Resolved MinorIncident Report
Summary AI Generated
Qualtrics experienced a 15-hour incident where library messages were unavailable for selection in emails across all regions. A temporary workaround allowed users to copy text directly into the email editor, though this did not support message translations. The issue was identified, a fix was implemented, and the incident was fully resolved.
We are currently investigating an issue with library message availability in emails across all regions.
Components affected
Qualtrics EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/16/2026 12:39PM
This incident has been resolved.
IDENTIFIED
10 days ago - at 07/15/2026 10:35PM
The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.
INVESTIGATING
10 days ago - at 07/15/2026 09:35PM
We are currently investigating an issue with library message availability in emails across all regions.
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