Outage in Qualys

US Platform 1: Issues with Agents Connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com) (IM-4645)

Resolved Minor
October 25, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing Cloud Agents to intermittently fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com). Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management,Cloud Agent, AssetView and Asset Inventory modules. Further updates will be shared as they become available. The ticket reference for this activity is IM-4645.
Latest Updates ( sorted recent to last )
MONITORING over 4 years ago - at 10/25/2020 06:25PM

Qualys Cloud Platform Operations has taken corrective action for an issue that was causing Cloud Agents to intermittently fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com) and this issue is under monitoring. Cloud Agents are able to upload data to the platform and Delta backlog is under reducing trend. Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management and Cloud Agent, Asset View, Asset Inventory modules. Further updates will be shared as they become available.

INVESTIGATING over 4 years ago - at 10/25/2020 05:51PM

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing Cloud Agents to intermittently fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com). Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management,Cloud Agent, AssetView and Asset Inventory modules. Further updates will be shared as they become available.
The ticket reference for this activity is IM-4645.

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