Outage in Qualys
Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)
Resolved MinorIncident Report
Summary AI Generated
Qualys experienced an issue with their agent re-provision feature within purge rules that prevented proper provisioning of agents after deletion, affecting the Global AssetView/CyberSecurity Asset Management platforms. The incident lasted 6.9 hours and was resolved after implementing a fix and monitoring the results.
Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/27/2026 09:17PM
This incident has been resolved.
MONITORING
14 days ago - at 05/27/2026 04:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 05/27/2026 02:29PM
Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674
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