Outage in Qualys
US Platform 1: Delay in Data Processing (IM-12916)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a data processing delay lasting approximately 33 hours, affecting Cloud Agent, Vulnerability Management, AssetView, CSAM, Security Configuration Assessment, and Unified Dashboard modules. During this time, users experienced longer-than-expected delays before scan and agent data became visible across these modules. The issue was identified and resolved on October 13, 2026, following implementation of a fix.
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/14/2026 12:31AM
This incident has been resolved.
MONITORING
5 days ago - at 10/13/2026 11:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 10/13/2026 10:38PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 10/12/2026 03:35PM
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
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