Outage in Qualys
EU Platform 2: High Portal-Indexing lag [IM-12919]
Resolved MinorIncident Report
Summary AI Generated
Qualys EU Platform 2 experienced an indexing delay lasting approximately 39 hours, causing slower-than-expected data visibility across AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Multiple fix attempts were made before the issue was fully identified and resolved. The incident was confirmed resolved on October 17, 2026.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/17/2026 07:49PM
This incident has been resolved.
MONITORING
2 days ago - at 10/17/2026 03:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 10/17/2026 01:35AM
The issue has been identified and a fix is being implemented.
MONITORING
2 days ago - at 10/17/2026 01:08AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 10/16/2026 09:27PM
We are currently investigating this issue.
MONITORING
3 days ago - at 10/16/2026 03:56PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 10/16/2026 05:11AM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Latest Qualys outages
US Platform 1: Delay in Data Processing (IM-12916) - 7 days ago
US Platform 4: VM Scans Erroring Out (IM-12906) - 11 days ago
EU Platform 1: Slowness on VMDR Module page (IM-12900) - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
