Outage in QuenchTec

Issues with connectivity

Resolved Minor
January 25, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Our cloud service provider is facing issues with connectivity which affects accessibility across all services. We are in contact with them and are waiting for more information regarding this outage. We'll post updates as we receive them.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/25/2023 12:34PM

The issue has been resolved at our cloud service provider's end. The app is running normally.

MONITORING almost 2 years ago - at 01/25/2023 10:56AM

Our cloud services provider is currently in process of recovery. We continue to monitor how this affects our platform performance.

IDENTIFIED almost 2 years ago - at 01/25/2023 09:41AM

Our cloud service provider has isolated the problem, and currently rolling back a network update. We are waiting to see if this resolves the issue.

INVESTIGATING almost 2 years ago - at 01/25/2023 08:43AM

Our cloud service provider is facing issues with connectivity which affects accessibility across all services. We are in contact with them and are waiting for more information regarding this outage. We'll post updates as we receive them.

Latest QuenchTec outages

Data collection issues - over 2 years ago
Issue with app services - about 3 years ago
Data collection issues - over 4 years ago
Validation and sampling issues - over 4 years ago

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