Outage in QuenchTec

Issues with connectivity

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our cloud service provider is facing issues with connectivity which affects accessibility across all services. We are in contact with them and are waiting for more information regarding this outage. We'll post updates as we receive them.
Components affected
QuenchTec Profiler Sync QuenchTec Services QuenchTec Survey Design QuenchTec API QuenchTec Dashboard QuenchTec Data Collection QuenchTec Community QuenchTec Panel Management

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 12:34PM

The issue has been resolved at our cloud service provider's end. The app is running normally.

MONITORING over 2 years ago - at 01/25/2023 10:56AM

Our cloud services provider is currently in process of recovery. We continue to monitor how this affects our platform performance.

IDENTIFIED over 2 years ago - at 01/25/2023 09:41AM

Our cloud service provider has isolated the problem, and currently rolling back a network update. We are waiting to see if this resolves the issue.

INVESTIGATING over 2 years ago - at 01/25/2023 08:43AM

Our cloud service provider is facing issues with connectivity which affects accessibility across all services. We are in contact with them and are waiting for more information regarding this outage. We'll post updates as we receive them.

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