Outage in Quest

On Demand Recovery Backups for Entra ID Impacted

Resolved Minor

November 18, 2025 - Started 3 months ago - Lasted 7 days
Official incident page

Incident Report

We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway, and we will report back soon.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 05:16PM

The issue has been resolved by our cloud service provider.

MONITORING 3 months ago - at 11/24/2025 09:18PM

A resolution to issue impacting backups of Entra ID for some On Demand Recovery customers has been deployed by our cloud service provider. We will be continuing to monitor backups for the next 24 hours to ensure the issue is resolved.

INVESTIGATING 3 months ago - at 11/21/2025 08:33PM

We are continuing to investigate and working with cloud service provider.

Only some organizations and tenants are impacted by this outage. To mitigate this issue a temporary solution was deployed today to retry a failed backup automatically. Failed backups when run again are, in most cases, successful.

INVESTIGATING 3 months ago - at 11/20/2025 05:28PM

We are continuing to investigate this issue and working with our cloud service provider.

INVESTIGATING 3 months ago - at 11/19/2025 04:53PM

We are continuing to investigate this issue and working with our cloud service provider.

INVESTIGATING 3 months ago - at 11/18/2025 07:42PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/18/2025 07:41PM

We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway, and we will report back soon.

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