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Outage in Quest

Cloud Service Provider Outage

Resolved Minor
October 29, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our cloud services provider is currently experiencing an outage that may impact On Demand Migration operations. As a precaution, we recommend that customers wait before running new migration tasks until the issue is fully resolved and services have been restored. You can follow real-time updates on our cloud service provider’s status page: https://azure.status.microsoft/en-us/status We are currently analyzing the impact of migration tasks that occurred during the outage and will post an update as soon as possible. We apologize for any inconvenience this is causing, and will update this status as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/30/2025 12:56AM

Our cloud service provider has resolved the issue.

Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected:

1.) On Demand Migration Accounts, Email, OneDrive, SharePoint, Teams, and Power BI

Some migration jobs may have failed or encountered unexpected errors during the outage. We recommend reviewing your migration job history and restarting any affected tasks as needed.

2.) On Demand Migration Active Directory

All running and scheduled workflows continued to operate normally and were not impacted by the outage.

3.) On Demand Migration Domain Rewrite

The Domain Rewrite service remained fully operational throughout the outage, and all email processing completed successfully.

We appreciate your patience and encourage you to reach out to our support team if you need assistance reviewing or restarting any jobs.

IDENTIFIED 4 months ago - at 10/29/2025 09:20PM

Our cloud services provider is currently experiencing an outage that may impact On Demand Migration operations. As a precaution, we recommend that customers wait before running new migration tasks until the issue is fully resolved and services have been restored.
You can follow real-time updates on our cloud service provider’s status page:
https://azure.status.microsoft/en-us/status
We are currently analyzing the impact of migration tasks that occurred during the outage and will post an update as soon as possible.

We apologize for any inconvenience this is causing, and will update this status as soon as we have more information.

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