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Outage in QuickBooks Commerce

Unable to use multiple features in QuickBooksOnline

Resolved Major
February 23, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/24/2026 08:36AM

We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally.

If you are still experiencing any issues, please try the following:

Refresh your browser page.

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Thank you for your patience while we worked to get things back on track.

MONITORING 2 months ago - at 02/24/2026 07:24AM

A fix has been implemented and we're monitoring the results.

INVESTIGATING 2 months ago - at 02/24/2026 06:04AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/24/2026 05:32AM

Investigating Issues with Transaction Processing and Settings

Update:
We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following:

Company Settings: Pages may fail to load or appear blank.

Product/Service Tables: Data may not display correctly within transactions.

Tax Calculations: Automatic tax calculations are currently unavailable.

Saving Transactions: Users are currently unable to save new or existing transactions.

Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.

INVESTIGATING 2 months ago - at 02/24/2026 03:35AM

We are currently investigating the issue.

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