Outage in QuickBooks Commerce

Duplicate transactions affecting some Payroll and Payments customers

Resolved Minor

September 16, 2026 - Started 8 days ago - Lasted about 6 hours
Official incident page

Incident Report

We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 09/16/2026 11:02PM

This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

MONITORING 8 days ago - at 09/16/2026 05:31PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 09/16/2026 05:30PM

We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.

If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

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