QuickBooks Online experienced a major service disruption lasting 5.1 hours that affected multiple core features including company settings, product/service tables, tax calculations, and transaction saving. Users encountered blank or failing pages, incorrect data display, unavailable automatic tax calculations, and inability to save transactions. The technical issues were successfully resolved, with all systems restored to normal operation.
We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally.
If you are still experiencing any issues, please try the following:
Refresh your browser page.
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Thank you for your patience while we worked to get things back on track.
A fix has been implemented and we're monitoring the results.
We are continuing to investigate this issue.
Investigating Issues with Transaction Processing and Settings
Update:
We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following:
Company Settings: Pages may fail to load or appear blank.
Product/Service Tables: Data may not display correctly within transactions.
Tax Calculations: Automatic tax calculations are currently unavailable.
Saving Transactions: Users are currently unable to save new or existing transactions.
Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.
We are currently investigating the issue.
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