Outage in QuickBooks
Investigating: Issues with Tax Calculation
Resolved MajorIncident Report
Summary AI Generated
QuickBooks Online experienced a major incident where taxes were not being applied to transactions, preventing users from creating invoices, estimates, and purchase orders, and causing the platform to run slowly with frequent freezing. Users reported that sales tax calculations disappeared entirely, transactions couldn't be edited or posted, and tax information wasn't displaying properly on invoices. The issue was resolved after 1.3 hours of investigation and remediation.
We are aware that taxes are currently not being applied to transactions. Our team is investigating the cause and working on a fix.
Components affected
QuickBooks OnlineNeed to monitor QuickBooks outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/02/2026 07:20PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 03/02/2026 06:05PM
We are aware that taxes are currently not being applied to transactions. Our team is investigating the cause and working on a fix.
source IsDown
Tax functions not displaying in QB Online
Reports started 25 minutes before official outage was reported
Users report recurring issues with VAT and sales tax setup disappearing in QuickBooks Online, despite being previously established. Key functionalities like tax column in cheques and address recognition for tax calculation are missing.
Latest QuickBooks outages
Unable to use multiple features in QuickBooksOnline - 9 days ago
QuickBooks Online Accountant issue accessing clients and being redirected to the login page - about 1 month ago
Some users may encounter issues when trying to Login to QuickBooks Online. - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
