Outage in QuickBooks
Duplicate transactions affecting some Payroll and Payments customers
Resolved MinorIncident Report
Summary AI Generated
Some QuickBooks Online Payroll and Payments customers experienced duplicate transactions over a 5.5-hour period. The issue has been resolved, and affected customers have been contacted with refunds being processed for any duplicate charges.
We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.
If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
Components affected
QuickBooks OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/16/2026 11:02PM
This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.
MONITORING
8 days ago - at 09/16/2026 05:31PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 09/16/2026 05:30PM
We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.
If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
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