Outage in Quickpay

Problems with the Shopify integration

Resolved Minor
April 11, 2023 - Started about 2 years ago - Lasted about 2 hours

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Outage Details

We are again seeing problems with transactions through Shopify. We are investigating the issue.
Components affected
Quickpay 3rd party services
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 04/11/2023 11:36AM

We are again seeing problems with transactions through Shopify.

We are investigating the issue.

RESOLVED about 2 years ago - at 04/11/2023 10:54AM

This incident has been resolved.

Transactions are being processed again as normal.

MONITORING about 2 years ago - at 04/11/2023 10:51AM

We are seeing an increate in transactions being processed.

We continue to monitor the situation

IDENTIFIED about 2 years ago - at 04/11/2023 10:12AM

There continues to be problems with the Shopify integration.

We continue to investigate and try to mitigate the issue.

Some payments are still being processed, but the majority is failing.

Payment operations (capture, refund) are also affected.

INVESTIGATING about 2 years ago - at 04/11/2023 09:57AM

We are currently experiencing problems with the Shopify integration. We are investigating the issue

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