Outage in Quickpay

Issue with PayPal transactions

Resolved Major
June 12, 2023 - Started over 2 years ago - Lasted about 23 hours

Incident Report

The problem is still ongoing. Next update is no later than Tuesday 14:00 CEST.
Components affected
Quickpay 3rd party services

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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/13/2023 07:51AM

The problem is still ongoing.

Next update is no later than Tuesday 14:00 CEST.

IDENTIFIED over 2 years ago - at 06/12/2023 02:27PM

The problem is still ongoing.

Next update is no later than Tuesday 10:00 CEST.

IDENTIFIED over 2 years ago - at 06/12/2023 11:02AM

The problem is related to our connection to PayPal.

We are discussing solutions with PayPal.

In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.

IDENTIFIED over 2 years ago - at 06/12/2023 09:25AM

It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.

We are working on a fix.

Latest Quickpay outages

Callback error - 7 days ago
Support phone - 14 days ago

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