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Outage in Qvalent

Issues accessing Westpac iLink and QuickSuper

Resolved Major
July 12, 2021 - Started over 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

Please be advised that we are currently aware of issues accessing Westpac iLink and Quicksuper. Customers may experience issues logging into these products. We will provide an update once we have an estimated time for resolution. We apologise for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 07/12/2021 07:40AM

This incident has been resolved.

MONITORING over 4 years ago - at 07/12/2021 07:31AM

We are continuing to monitor for any further issues.

MONITORING over 4 years ago - at 07/12/2021 07:31AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 4 years ago - at 07/12/2021 07:31AM

The issue is now resolved. Logins are now functioning to Quicksuper and iLink.

INVESTIGATING over 4 years ago - at 07/12/2021 05:46AM

We are continuing to investigate this issue.

INVESTIGATING over 4 years ago - at 07/12/2021 05:45AM

Please be advised that we are currently aware of issues accessing Westpac iLink and Quicksuper. Customers may experience issues logging into these products. We will provide an update once we have an estimated time for resolution. We apologise for the inconvenience.

Latest Qvalent outages

Delayed Delivery of Bank Statements - about 2 months ago
Downstream Issues Impacting Qvalent Applications - 2 months ago
QuickWeb Connection Issues - 4 months ago
QuickStream TEST Environment Outage - 7 months ago
Processing Outage - about 2 years ago

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