Incident Report
Incident affecting MTN and ORANGE in CAMEROON :flag-cm:
Status: Resolved
This incident is now resolved :white_check_mark:
Please resume transaction processing if you haven't already.
Cause: Partner Outage
Components affected
Rafiki Payout API 🇨🇲 Cameroon Mobile Money Rafiki Payout API Orange Rafiki Payout API All TelcosTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 8 hours ago - at 05/08/2026 11:13PM
We're now glad to inform you once more that transfers to ORANGE in Cameroon are completing successfully.
You may resume traffic.
We'll continue monitoring for any anomalies and notify you and once again, thank you for your continued patience and understanding.
INVESTIGATING
about 10 hours ago - at 05/08/2026 08:35PM
Dear valued client,
We're unfortunately experiencing another downtime processing ORANGE transfers in Cameroon due to a partner outage and we advise that you hold traffic as we work on restoring services.
Apologies once again for the inconveniences these outages are causing and thank you for your continued patience and understanding.
MONITORING
about 13 hours ago - at 05/08/2026 05:31PM
We're now glad to inform you that we're observing normal flows to ORANGE in Cameroon, you may resume traffic.
Once again, apologies for the inconvenience and we appreciate your continued patience and understanding.
INVESTIGATING
1 day ago - at 05/07/2026 09:02PM
We're unfortunately experiencing another downtime processing ORANGE transfers in Cameroon and we advise that you hold traffic as we work on restoring services.
Apologies once again for the inconveniences these outages as causing and thank you for your patience and understanding.
MONITORING
1 day ago - at 05/07/2026 07:30PM
We're now glad to inform you that transfers to ORANGE in Cameroon are processing successfully. You may resume traffic.
We're still monitoring and we'll alert should any more issues arise.
Thank you for your patience and understanding.
INVESTIGATING
1 day ago - at 05/07/2026 12:55PM
Transactions are being delayed. We have disabled the telco and escalated the issue. The provider is checking this.
INVESTIGATING
5 days ago - at 05/04/2026 01:47PM
Incident affecting ORANGE in CAMEROON :flag-cm:
Transaction Performance: FULL OUTAGE
RESOLVED
5 days ago - at 05/04/2026 12:58PM
:white_check_mark: Rafiki Payout API - Incident resolved
Incident affecting ORANGE in CAMEROON :flag-cm:|
Please resume transaction processing.
Cause: Telco Outage
INVESTIGATING
8 days ago - at 05/01/2026 02:04PM
Transfers are failing with both providers Peex and Pixpay
INVESTIGATING
19 days ago - at 04/20/2026 11:50AM
Transactions to Cameroon Orange remain disabled. We are working towards resolving this.
Kindly hold transaction processing for now.
MONITORING
21 days ago - at 04/18/2026 03:50PM
Incident affecting MTN and ORANGE in CAMEROON :flag-cm:
Status: Resolved
This incident is now resolved :white_check_mark:
Please resume transaction processing if you haven't already.
Cause: Partner Outage
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