Outage in Rafiki Payout API
Rafiki Incident - UGX MoMo Disabled
Resolved Minor
August 03, 2026 - Started 5 days ago
- Lasted about 12 hours
Incident Report
Dear Valued Client,
We are currently experiencing a service disruption affecting transfers to Mobile Money in Uganda due to an outage with our processing partners.
Kindly suspend traffic while the issue is being resolved. We are actively working with our partner to restore services as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Rafiki Operations.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 08/03/2026 10:26AM
Dear Valued Client,
We are glad to inform you that we are now observing normal flows to Mobile Money in Uganda
We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.
Thank you for your continued trust and partnership.
Regards,
Rafiki Operations Team.
INVESTIGATING
5 days ago - at 08/03/2026 07:14AM
Dear Valued Client,
We are currently experiencing a service disruption affecting transfers to Mobile Money in Uganda due to an outage with our processing partners.
Kindly suspend traffic while the issue is being resolved. We are actively working with our partner to restore services as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Rafiki Operations.
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