[Middle-East] Audio u0026 Video Degraded Quality

Following an incident affecting the **AWS data center in Bahrain** on April 1st (see AWS Health Dashboard: u003chttps://health.aws.amazon.com/health/statusu003e), media traffic was temporarily redirected to **APAC and European regions** to ensure service continuity. As a result, some users may experience a **temporary decrease in media quality** during this period. A full recovery is planned **within one week.**

Update – Infrastructure Recovery Plan Due to the ongoing unavailability of our primary infrastructure in the **AWS Bahrain region** datacenter, and constraints related to the current regional situation, we are unable to restore service from this data center in the short term.As a result, we have initiated the deployment of a **new production instance in an alternative data center outside the Middle East region** to restore long-term service stability.**Current status and next steps:*** The new environment is being identified, then built and validated.* This process is expected to take **approximately one month**.* In the meantime, media traffic will continue to be routed through other regions to maintain service availability, which may result in **temporary impacts on media quality or latency** for some users.We will continue to share progress updates and will communicate once the new instance is ready and traffic migration is completed.Thank you for your patience and understanding.

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