Outage in Rainforest API

Update to Sending Email Address for Support Ticket Responses

Resolved Minor
April 04, 2024 - Started almost 2 years ago - Lasted 12 days
Official incident page

Incident Report

We’ve uncovered an issue with our email domains used for Customer Support. Our team currently has a ticket in for investigation. You may see responses from our Support team coming from the email address support@trajectdata.com in the meantime. We look forward to serving you!

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/16/2024 06:38PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 04/04/2024 07:51PM

We’ve uncovered an issue with our email domains used for Customer Support. Our team currently has a ticket in for investigation. You may see responses from our Support team coming from the email address support@trajectdata.com in the meantime. We look forward to serving you!

Latest Rainforest API outages

Update on Upstream Provider Issues - about 2 months ago
Intermittent Issues with Frontend Login and Registration - 3 months ago
Website Access Issues (Regional Impact) - 6 months ago
Rainforest Outage - over 1 year ago
Collections Running Slowly - over 1 year ago

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