Outage in Rainforest QA

Rainforest SMS Numbers: Intermittent Outbound Deliverability Failures

Resolved Minor
August 17, 2023 - Started almost 2 years ago - Lasted 25 days
Official incident page

Need to monitor Rainforest QA outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Rainforest QA, and never miss an outage again.
Start Free Trial

Outage Details

We've identified an issue with some messages sent via the Rainforest SMS app not being delivered. Incoming messages are not affected: messages sent to Rainforest SMS numbers from other services are viewable in the Rainforest SMS app.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/11/2023 11:19AM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 08/17/2023 10:50AM

This has occurred because of new regulations surrounding registering sending messages from "long code" phone numbers (A2P 10DLC). We have started the process to register the numbers we use for sending SMS messages and our vendor has informed us this may take a few weeks.

This only affects sending SMS messages from our virtual SMS inbox service. It does not affect receiving them - so tests that involve sending SMS messages such as MFA login and don't require a response via SMS are unaffected.

IDENTIFIED almost 2 years ago - at 08/17/2023 03:18AM

We've identified an issue with some messages sent via the Rainforest SMS app not being delivered.

Incoming messages are not affected: messages sent to Rainforest SMS numbers from other services are viewable in the Rainforest SMS app.

Latest Rainforest QA outages

Upstream Provider Outage - about 2 months ago
Issues with self-healing and AI test assertions - 3 months ago
Delays in job processing - 4 months ago
Rainforest service is unavailable - 4 months ago
Issues with runs and test previews - 7 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook