Outage in Rapid7

Rapid7 Platform Outage

Resolved Minor

October 18, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of issues logging in to the Rapid7 Platform, as well as data collection and processing across all Rapid7 products, in all regions. This is currently being investigated.

Components affected

Rapid7 Services (US) Rapid7 Services (EU) Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 AppSpider OnDemand Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 User Interface Rapid7 Scheduling Rapid7 Event Collection Rapid7 Data Ingestion Rapid7 Event Collection Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Event Collection Rapid7 Webscantest.com Rapid7 Workflow Execution Rapid7 Scheduling Rapid7 Scheduling Rapid7 Scheduling Rapid7 Scheduling Rapid7 Event Processing Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Workflow Execution Rapid7 Event Collection Rapid7 Workflow Execution Rapid7 Workflow Execution Rapid7 Workflow Execution Rapid7 Alerting Rapid7 Alerting Rapid7 Alerting Rapid7 Alerting Rapid7 Alerting Rapid7 Event Processing Rapid7 API Rapid7 API Rapid7 Event Processing Rapid7 Event Processing Rapid7 Event Processing Rapid7 Event Processing Rapid7 API Rapid7 Hackazon Rapid7 Cloud Engines Rapid7 Cloud Engines Rapid7 Cloud Engines Rapid7 Cloud Engines Rapid7 Event Processing Rapid7 API Rapid7 API Rapid7 Event Processing Rapid7 Event Processing Rapid7 Event Processing Rapid7 Cloud Engines Rapid7 API Rapid7 Notifications Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 API Rapid7 Event Collection Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Data Ingestion Rapid7 Event Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/18/2023 08:25PM

InsightIDR has completed recovery from this incident, data and alerting has resumed being processed in realtime.

MONITORING over 2 years ago - at 10/18/2023 06:35PM

InsightIDR Event Collection and Event Processing was only impacted by this incident in the US1 regions. Other regions were not affected.

MONITORING over 2 years ago - at 10/18/2023 05:48PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 10/18/2023 05:44PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 10/18/2023 05:42PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 10/18/2023 05:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 10/18/2023 05:32PM

We are aware of issues logging in to the Rapid7 Platform, as well as data collection and processing across all Rapid7 products, in all regions. This is currently being investigated.

Latest Rapid7 outages

InsightVM Dashboards and API Degraded Performance for US1 - about 2 months ago

Threat Command and Threat Intelligence - User Interface and API Degradation - 2 months ago

Degraded Performance in US1 for Dashboards, Remediation Projects, and Goals - 2 months ago

InsightIDR - Data Collection, Processing and User Interface Degradation - 3 months ago

Collection from 3rd Party Cloud Based Event Source Degraded - 3 months ago

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