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Outage in Rapid7

Mimecast data collection issue

Resolved Minor
April 16, 2024 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are aware of a data collection issue impacting the ingestion of events from Mimecast. This is confirmed to be impacting both collector-based and cloud-based data collection methods. We are working with Mimecast to resolve this as quickly as possible.
Components affected
Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/19/2024 04:51PM

This incident has been resolved.

MONITORING over 2 years ago - at 04/19/2024 02:11PM

An update for the collector-based event sources has been released. Collectors that were not ingesting events since the original fix on Tuesday should now have data collection restored.

MONITORING over 2 years ago - at 04/18/2024 04:52PM

Issues have been identified, continuing to work towards resolution with Mimecast.

MONITORING over 2 years ago - at 04/17/2024 01:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/16/2024 01:35PM

We are aware of a data collection issue impacting the ingestion of events from Mimecast. This is confirmed to be impacting both collector-based and cloud-based data collection methods. We are working with Mimecast to resolve this as quickly as possible.

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