Outage in Rapid7
Increased volume of investigations
Resolved MajorIncident Report
Summary AI Generated
Rapid7 customers in US East and US West regions experienced an abnormally high volume of security investigations between 6:00 PM and 12:30 AM UTC on April 9th, 2026. The issue was resolved after 16.3 hours, with the SOC processing remaining investigation backlogs for managed customers. Systems returned to normal performance levels following the resolution.
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.
If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/09/2026 09:28PM
This incident has been resolved.
MONITORING
3 days ago - at 04/09/2026 08:55AM
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally.
For our managed customers, the SOC is currently processing the remaining backlog of investigations
INVESTIGATING
3 days ago - at 04/09/2026 05:12AM
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.
If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
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