Outage in Rapid7

Increased volume of investigations

Resolved Major

April 09, 2026 - Started about 1 month ago - Lasted about 16 hours
Official incident page

Incident Report

Summary AI Generated

Rapid7 customers in US East and US West regions experienced an abnormally high volume of security investigations between 6:00 PM and 12:30 AM UTC on April 9th, 2026. The issue was resolved after 16.3 hours, with the SOC processing remaining investigation backlogs for managed customers. Systems returned to normal performance levels following the resolution.

Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 04/09/2026 09:28PM

This incident has been resolved.

MONITORING 30 days ago - at 04/09/2026 08:55AM

Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally.

For our managed customers, the SOC is currently processing the remaining backlog of investigations

INVESTIGATING about 1 month ago - at 04/09/2026 05:12AM

Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.

If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.

Latest Rapid7 outages

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Attack Surface Management (Surface Command) - Import Feed Failure - 24 days ago

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