Outage in Ravelin

Dashboard Connection Issues

Resolved Minor

November 30, 2022 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently experiencing connectivity issues with our Dashboard. Our engineers are working on a resolution to this issue. Please check here for further updates.

Components affected

Ravelin Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/01/2022 10:30AM

The dashboard has been operating normally since our last update. We have not see any further issues.

MONITORING about 3 years ago - at 11/30/2022 04:05PM

We have made some infrastructure changes to improve the reliability of the dashboard. We have also re-enabled access to the dashboard login page. We are continuing to monitor the situation. Please check here for further updates.

INVESTIGATING about 3 years ago - at 11/30/2022 02:20PM

We are continuing to experience issues with the dashboard. We have temporarily disabled access to the dashboard login page as a precaution. Fraud scoring is not affected. We are continuing to investigate the issue. Please check here for further updates.

INVESTIGATING about 3 years ago - at 11/30/2022 01:16PM

We are currently experiencing connectivity issues with our Dashboard. Our engineers are working on a resolution to this issue. Please check here for further updates.

Latest Ravelin outages

Elevated scoring response times - 6 months ago

Elevated latency on merchant fraud API - 6 months ago

Dashboard Single Sign-On (SSO) Issues - almost 3 years ago

Elevated API Errors - about 3 years ago

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