Outage in Ravelin

We're seeing elevated errors and we are investigating

Resolved Minor
November 16, 2021 - Started almost 4 years ago - Lasted 4 months
Official incident page

Incident Report

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 11/16/2021 06:32PM

Google Cloud seems to have recovered and our platform is operational again.

MONITORING almost 4 years ago - at 11/16/2021 06:18PM

Google have acknowledged an issue with their Cloud Networking beginning at Tuesday, 2021-11-16 09:53 US/Pacific.
https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

We are still seeing some 500 responses from our API. We have contacted Google and are continuing to monitor the situation.

INVESTIGATING almost 4 years ago - at 11/16/2021 06:10PM

A major outage on Google Cloud has affected our platform. We now believe this has been resolved. We are continue to monitor the situation.

INVESTIGATING almost 4 years ago - at 11/16/2021 06:00PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 11/16/2021 05:54PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Latest Ravelin outages

Elevated scoring response times - 2 months ago
Elevated latency on merchant fraud API - 2 months ago
Dashboard Single Sign-On (SSO) Issues - over 2 years ago
Dashboard Single Sign-On (SSO) Issues - over 2 years ago
Elevated API Errors - over 2 years ago

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