Outage in Reactify Search

Partial outage for indexing service

Resolved Minor
August 10, 2023 - Started over 2 years ago
Official incident page

Incident Report

We are currently experiencing an issue where pinned products within curations are not being retained, as an interim fix we have paused bulk syncing and republished all curations to restore the pinned products. Live updates will still be processed as normal and continue to update your products in realtime. Rest assured, our team is working to resolve this as quickly as possible. We apologise for any inconvenience caused and will keep you updated on the progress. Thank you for your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/10/2023 07:37AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 08/10/2023 07:09AM

A fix is now being deployed to production environments.

IDENTIFIED over 2 years ago - at 08/10/2023 05:41AM

A fix is now being deployed and tested in our staging environment.

IDENTIFIED over 2 years ago - at 08/10/2023 05:30AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 08/10/2023 05:29AM

We are currently experiencing an issue where pinned products within curations are not being retained, as an interim fix we have paused bulk syncing and republished all curations to restore the pinned products.

Live updates will still be processed as normal and continue to update your products in realtime.

Rest assured, our team is working to resolve this as quickly as possible. We apologise for any inconvenience caused and will keep you updated on the progress.

Thank you for your understanding.

Latest Reactify Search outages

Global Shopify Outage - 7 months ago
Global Shopify Outage - 9 months ago
Curation Editor Temporarily Unavailable - over 1 year ago
Intermittent outage for search and indexing - about 2 years ago
Reduced search performance with intermittent outages - over 2 years ago

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